1. Scope
This policy explains how orders placed with ShopNestia S.r.l. are processed and delivered. Availability may vary by country, postcode and courier coverage and is confirmed during the order process.
2. Processing
Orders are subject to confirmation and product availability. We may contact you to verify delivery details. Orders received on weekends or public holidays may be processed on the next working day.
3. Indicative delivery time
Our indicative delivery timeframe is 24–48 hours from processing. This is an estimate, not a guaranteed deadline. Remote areas, inaccurate details, courier volumes, public holidays, weather or events outside our reasonable control may cause delays.
4. Delivery and receipt
Provide a complete address and reachable telephone number. You or an authorised person should be available to receive the parcel and pay the courier at delivery. If delivery is unsuccessful, the courier may make another attempt or return the parcel.
5. Inspection
Check the parcel for visible damage or tampering. Where permitted, note a reservation on the delivery record. Photograph the packaging and contact [email protected] promptly if anything is damaged or missing.
6. Incorrect information
ShopNestia is not responsible for delays caused by inaccurate or incomplete information supplied by the customer. Additional costs caused by correction or repeated delivery may be charged where legally permitted.
7. Contact
Email [email protected] or call +39 011 746 2851.