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24–48h estimated deliveryPay at delivery14-day withdrawal period
Frequently asked

Quick questions.
Clear answers.

How long does delivery take?

Estimated delivery is 24–48 hours from processing. Timing may vary due to destination, courier operations, public holidays or events outside our control.

How do I pay?

Payment is made directly to the courier at delivery using the methods available for your destination.

Can I return my purchase?

Consumers generally have 14 days to exercise the right of withdrawal, subject to statutory conditions and exclusions.

How can I track the parcel?

Tracking information is normally provided after dispatch when available. You may also email [email protected] with your order number.

What if the parcel is damaged?

Photograph the parcel and product, retain the packaging and contact us promptly so we can assess the issue.

Can an order be changed?

Contact us as soon as possible. Changes may not be possible once preparation or dispatch has started.